DSNY 205 - Hospitality Management

Credit Hours: 3
Lecture Hours: 3
Laboratory (or Other) Hours: 0

Prerequisite(s): Acceptance in Disney Program
Restriction(s): None

Corequisite(s): None

Offered at Disney World in Orlando, Fl. Traditional management theory, leadership and management roles, organizational structure and change, service, quality, decision-making, empowerment, and ethics are the foundation of this course. Additional topics include communication, management information systems, planning and control, productivity, and financial management. NOTE: DSNY 205 is equivalent to HOSP 205; students may take one of these courses for credit.

Student Learning Outcomes of the Course:

Conduct a comprehensive business plan which will include financial, human resource, marketing, event management, and crisis response data.
Assess the health of an organization through analysis of cash flow statements, income statements, balance sheets, guest satisfaction and other operational metrics.
Integrate and apply concepts and theories in the hospitality industry to derive valid solutions to in-class case studies and scenario based activities.
Perform a SWOT analysis.
Differentiate the primary selection, hiring and retention processes and formulate methods for applying the most effective procedures in class based scenarios.
Examine the impact of and determine appropriate application of technological advances and new trends in the hospitality industry.
Interpret demographic data to identify target markets and align strategy.