HTEL 160 - Hotel Front Office Management and Guest Relations

Credit Hours: 3
Lecture Hours: 3
Laboratory (or Other) Hours: 0

Prerequisite(s): None
Restriction(s): None

Corequisite(s): None

This course introduces students to front-office operations and management, and to the accounting function as it relates to the front office. It also introduces successful strategies and operational tactics used by front-desk professionals for day-to-day operations, as well as employee management techniques that are important to the success of the front office.

Student Learning Outcomes of the Course:

Identify the role of the front office relative to hotel operations
Develop standard operating procedures for the front office function
Apply guest service skills to address customer needs
Develop strategies to maximize profits while maximizing revenues and minimizing costs
Recognize and apply available and emerging technologies
Adhere to classroom policies and demonstrate/exhibit professional behavior