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Nov 12, 2024
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2024 - 2025 College Catalog
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HTEL 160 - Hotel Front Office Management and Guest Relations Credit Hours: 3 Lecture Hours: 3 Laboratory (or Other) Hours: 0
Prerequisite(s): None Corequisite(s): None Restriction(s): None
This course introduces students to front-office operations and management, and to the accounting function as it relates to the front office. It also introduces successful strategies and operational tactics used by front-desk professionals for day-to-day operations, as well as employee management techniques that are important to the success of the front office.
Student Learning Outcomes of the Course:
- Identify the role of the front office relative to hotel operations
- Develop standard operating procedures for the front office function
- Apply guest service skills to address customer needs
- Develop strategies to maximize profits while maximizing revenues and minimizing costs
- Recognize and apply available and emerging technologies
- Adhere to classroom policies and demonstrate/exhibit professional behavior
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