2019 - 2020 College Catalog 
    
    Feb 28, 2020  
2019 - 2020 College Catalog

HTEL 160 - Hotel Front Office Management and Guest Relations


Credit Hours: 3
Lecture Hours: 3
Laboratory Hours: 0

Prerequisite(s): None

Restriction(s): None

Corequisite(s): None

This course introduces students to front-office operations and management, and to the accounting function as it relates to the front office. It also introduces successful strategies and operational tactics used by front-desk professionals for day-to-day operations, as well as employee management techniques that are important to the success of the front office.

Student Learning Outcomes of the Course:
  1. Identify the role of the front office relative to hotel operations
  2. Develop standard operating procedures for the front office function
  3. Apply guest service skills to address customer needs
  4. Develop strategies to maximize profits while maximizing revenues and minimizing costs
  5. Recognize and apply available and emerging technologies
  6. Adhere to classroom policies and demonstrate/exhibit professional behavior