CITA 475 - Management of Information Technology

Credit Hours: 3
Lecture Hours: 3
Laboratory Hours: 0

Prerequisite(s): Senior status or permission of the instructor

Restriction(s): None

Corequisite(s): None

This course focuses on the relationships between the Organization, Management, and Information Technology (IT). Major themes include the strategic importance of IT and the need to align IT strategy with that of the business. Major areas of study are business and IT processes, IT infrastructure, and information systems acquisition, development and operations.

Student Learning Outcomes of the Course:

Discuss key issues in management information systems in a corporate context by appraising the business application of technology.
Discuss key issues in management information systems in a corporate context by appraising the business application of technology, while considering implementation issues.
Analyze case studies by identifying important facts and key issues, specifying and evaluating alternative courses of action.
Recommend the best course of action.
Critique operations and end-user procedures for managing scheduled and non-scheduled processes.
Determine if problems stem from management factors, technology factors, and/or organizational factors.
Describe and explain the major components of IT infrastructure.
Understand processes for managing scheduled and non-scheduled changes to the system.
Develop and/or analyze procedures for storing, retrieving, transporting and disposal of confidential information assets.
Demonstrate course-relevant understanding of course materials.
Design training from several resources to solve a problem.
Critique service level management practices.
Compose and/or summarizes service level agreements.
Develop procedures for storing, retrieving, transporting, and disposal of confidential information assets.
Analyze problem and incident management practices.
Diagram helpdesk user scenarios.