HTEL 170 - Rooms Division Management

Credit Hours: 3
Lecture Hours: 3
This course provides an operational overview of the front office and rooms operations. Students learn management information terminology and the concepts and functions of the rooms division in relation to other key departments within lodging operations. The role of housekeeping and front office in effectively managed hotels and resorts will be explored.

Student Learning Outcomes of the Course:

Describe the primary responsibilities of a Front Office Manager.
Identify the relationships between the front office and other key departments within a lodging operation.
Demonstrate efficient and effective care of guest rooms and public spaces.
Explore budgeting, purchasing, and inventory processes.
Recognize front office terminology.
Investigate current trends in front office terminology and sustainable practices.

Repeatable: No
CIP Code: 520904