AUTO 245 - Automotive Service Management

Credit Hours: 3
Lecture Hours: 3
Laboratory (or Other) Hours: 0

Other Course Attribute(s): APOA

Prerequisite(s): AUTO 128
Restriction(s): Automotive Technology AAS and Auto Mechanics AOS

Corequisite(s): None

This course studies the theory of operation of a working automotive repair facility. Main topics will include fixed operations basics, customer service/relationships, demonstrating the need of repair or maintenance to the service customer, productivity analysis, division of workload, and special emphasis on development of communication skills.

Student Learning Outcomes of the Course:

Demonstrate entry level knowledge and comprehension of the construction and operation of a working automotive repair facility
Demonstrate entry-level personal and business communication skills.
Provide verbal and written diagnosis and repair descriptions.