2021 - 2022 College Catalog 
    
    Mar 29, 2024  
2021 - 2022 College Catalog [ARCHIVED CATALOG]

AUTO 245 - Automotive Service Management


Credit Hours: 3
Lecture Hours: 3
Laboratory Hours: 0

Prerequisite(s): AUTO 128 

Restriction(s): Automotive Technology AAS and Auto Mechanics AOS

Corequisite(s): None

This course studies the theory of operation of a working automotive repair facility. Main topics will include fixed operations basics, customer service/relationships, demonstrating the need of repair or maintenance to the service customer, productivity analysis, division of workload, and special emphasis on development of communication skills.

Student Learning Outcomes of the Course:
  1. Demonstrate entry level knowledge and comprehension of the construction and operation of a working automotive repair facility
  2. Demonstrate entry-level personal and business communication skills.
  3. Provide verbal and written diagnosis and repair descriptions.