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Mar 29, 2024
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2021 - 2022 College Catalog [ARCHIVED CATALOG]
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AUTO 245 - Automotive Service Management Credit Hours: 3 Lecture Hours: 3 Laboratory Hours: 0
Prerequisite(s): AUTO 128
Restriction(s): Automotive Technology AAS and Auto Mechanics AOS
Corequisite(s): None
This course studies the theory of operation of a working automotive repair facility. Main topics will include fixed operations basics, customer service/relationships, demonstrating the need of repair or maintenance to the service customer, productivity analysis, division of workload, and special emphasis on development of communication skills.
Student Learning Outcomes of the Course:
- Demonstrate entry level knowledge and comprehension of the construction and operation of a working automotive repair facility
- Demonstrate entry-level personal and business communication skills.
- Provide verbal and written diagnosis and repair descriptions.
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